FAQ

I received a Critics Clothing Gift Card, how do it use it?

Please email the Critics Clothing Care Team and they will guide you through the process.

I found an item I like online but my size isn’t available.

Please email Critics Clothing Studio Store and we can check our product availability offline.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please email the Care Team via email immediately. Although we process orders within 24 hours of an order being placed online, (Monday to Friday, excluding holidays).Once our team has processed your order we will be unable to make any changes.

Why was my order cancelled?

If the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if a item in your order does become unavailable, you will be contacted within 24 hours about the cancellation. If your order contains additional products, these items will still be shipped to you and the unavailable product will be removed from your order and refunded back to you.

Do you replace certain styles?

Our collections are all limited edition and some of the products on our website sell out quickly. We do not usually reorder but if something is very popular we possibly might do. If you would like to find out whether a particular style is coming back in stock please sign up to our newsletter.

How do I subscribe/unsubscribe to the Critics Clothing newsletter?

To subscribe to our newsletter just click on any link or banner saying ‘SIGN UP’ throughout the website. To unsubscribe please follow the link at the bottom of the newsletter.

Do you offer student discount online?

Critics Clothing does not currently offer any student discount online at this time.

How do I create an account?

Head to the top of the website and click the ‘ACCOUNT’ link. This will then guide you through setting up a Critics Clothing account or you can sign in if you already have one.

Do I need to create an account to shop online with you?

You can browse our website and add products(s) to your basket without creating an account. Once you proceed to checkout and need to enter in personal details and submit payment, you will be asked to set up an account at this stage. This ensures your online shopping is safe and secure, and gives us the information needed to delivery your order to you. Once an account has been created, you can view and track your orders, store multiple shipping addresses, manage your newsletter subscription & wish list, and update your account information.

Is it safe to shop online at www.criticsclothing.com?

Indeed.We use industry standard Secure Socket Layer (SSL) encryption; details such as your name, address and other critically sensitive information are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows in the status bar or address bar of your browser, (please check your individual browsers help pages if you are unsure where the padlock should appear). We do not hold any details of your Credit/Debit cards on our database to ensure your maximum security. All Credit/Debit card payment processing is actioned by our PCI payment provider Sage Pay.

Can I visit the Critics Clothing Studio Store?

Critics Clothing Studio Store is based in Norwich, UK and it is where all the magic happens Monday to Friday 9-6pm. However you do need to book an appointment via email to come and visit.

How do I contact Critics Clothing Press Team?

How do I contact Critics Clothing Care Team?

Email: criticscareteam@criticsclothing.com

Online: Via our contact us form

Will I receive an order confirmation email?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our team and you’ll receive a despatch confirmation email when your order is despatched for delivery.